Account
Delete Your Account
This page explains how to delete your DialTone customer account — the account you create in the DialTone mobile app to order, pay, earn rewards, and make reservations at participating restaurants — and what happens to your data when you do.
Sections 01–04 are about that guest account. If you are a restaurant employee using the DialTone POS or staff schedule page, your account works differently — see section 05.
01 Delete in the app
The fastest way is right inside the app:
- Open the DialTone app and make sure you're signed in.
- Tap Account in the header.
- Tap Delete account and confirm.
Your account is deleted immediately and you're signed out.
02 Request by email
If you can't access the app, email support@dialtone.menu from the email address on your account (or include the phone number you use to sign in) and ask us to delete your account. We'll verify your request and complete the deletion.
03 What is deleted
- Your login and your ability to sign in.
- Your profile and personal information — name, email address, phone number, and your notification token.
- Your saved preferences, and any upcoming reservations are cancelled.
04 What may be retained
Records of completed transactions (past orders and payments) may be retained by the restaurant and by us where required for legal, tax, accounting, or fraud-prevention purposes. Where these are retained, they are stripped of your name and phone number so they no longer identify you. Card details are never stored by DialTone — payments are processed by Stripe.
05 Restaurant staff accounts
A staff account for the DialTone POS or the staff schedule page is created and removed by your employer, the restaurant, not by you — it is a work account, in the same way your rota or your payroll record is. There is no self-service delete, because removing it is your employer’s decision and ends your access to their tills and orders.
- To have your staff account removed, ask an owner or manager at your restaurant. They deactivate it from the DialTone admin, and you can no longer sign in.
- To ask what is held about you, or to have it deleted, email support@dialtone.menu from your work address and say which restaurant you work for. We will action it with your employer.
Employment records the restaurant must keep — hours worked, cash counts, and the orders you handled — are the restaurant’s records and may be retained for legal, tax and accounting purposes, as in section 04. Location readings are not part of that: the POS records a location only at the moment a card is read or an order is taken at a scheduled stop, never in the background, and a reading that never happened is simply absent. See section 05 of the Privacy Policy.
06 Questions
See our Privacy Policy for how we handle your data, or email support@dialtone.menu.