§00 · For restaurants
Simple pricing. No surprises.
Monthly subscription that scales with the features you need. No setup fees. No annual contracts. No charge for missed calls. Phone and delivery costs are passed through at cost from carrier and delivery partners.
01 -Four ways to run DialTone
All prices USD · Billed monthly · Cancel anytimeTier 01
Pilot
Free 7-day trial for design-partner restaurants helping shape v1.0.
Transaction fee: 4% on orders paid by card
Call costs: at cost (passthrough)
- Voice ordering on one phone number
- Menu & hours dashboard
- SMS payment links via Stripe
- Walk-up and dine-in order entry
- Direct line to the founder
- After 7 days, choose any paid tier to continue.
Tier 02
Starter
For independent restaurants that want to stop missing phone orders.
Transaction fee: 3% on orders paid by card
Call costs: at cost (passthrough)
- Voice ordering, one location
- Menu, modifiers, hours
- Kitchen tablet view
- SMS payment links & confirmations
- Walk-up and dine-in order entry
- Order history & exports
- Email support
Tier 03 · Most common
Pro
For restaurants doing real volume - phone orders, walk-ups, and dine-in in one place.
Transaction fee: 2% on orders paid by card
Call costs: at cost (passthrough)
- Everything in Starter
- Table reservations & reminders
- Returning-caller recognition
- Tap-to-pay & card terminal support
- Basic analytics & weekly summary
- Custom voice personality
- Priority email support
Tier 04
Enterprise
Multi-location groups, franchises, and POS-integrated restaurants.
Transaction fee: Custom, volume-based
Call costs: bundled or passthrough
- Everything in Pro
- Multi-location support
- POS integrations (Toast, Square, &c.)
- SSO & role-based admin
- Custom SLA & uptime commitments
- Dedicated support channel
About call costs. DialTone uses Telnyx for phone service and Vapi for AI voice processing. We pay them per call and pass that cost to you with no markup - typically $30-80 per month for an active restaurant. You can see exact charges in your Billing dashboard.
About transaction fees. Charged only on orders paid by card. No fee on cash orders or no-shows. Stripe processing fees are separate and standard (2.9% + $0.30 on most cards).
02 -Questions you might have
01 · How payment works
When a customer places a phone order, DialTone texts them a secure Stripe Checkout link. They pay the restaurant directly through Stripe Connect. Funds settle to your connected Stripe account on Stripe's normal payout schedule.
DialTone takes a small platform fee off the top of each card order — the percentage shown in your tier above. We never touch the money; Stripe handles the split at the moment of payment.
02 · What counts as a transaction
The transaction fee applies only to card orders placed through DialTone and successfully paid. Walk-in orders, phone orders paid in cash at pickup, and abandoned checkouts are not charged a transaction fee.
Reservations are not transactions and carry no per-booking fee — they're included in your subscription.
03 · Pilot program
The Pilot tier is a curated program for restaurants willing to give real feedback during v1.0. We're taking a small number of design-partner restaurants and working closely with each of them. You pay no subscription for 7 days; Stripe's standard processing fees and our 4% transaction fee still apply on card orders.
At day 8, pilots convert to Starter or Pro — or off DialTone entirely, no hard feelings. Pilot spots require a short application so we can make sure we're a mutual fit.
04 · Stripe fees
Card payments run on Stripe, which charges the restaurant their standard processing fees (currently 2.9% + $0.30 per successful charge in the US). Those fees are separate from DialTone's transaction fee and are billed directly by Stripe.
We never mark up Stripe's fees. What Stripe charges, you pay — nothing more.
05 · No-contract, cancel anytime
Starter and Pro are month-to-month. Cancel and you keep access through the end of the billing period. We do not lock restaurants into annual contracts, and we do not charge setup or onboarding fees.
Enterprise contracts are bespoke and may include annual terms and SLA commitments negotiated in the agreement.
06 · Prices may change
We're now live! The numbers on this page reflect our current "starting at" rates for paying restaurants. Pre-launch customers who signed up during launch will be grandfathered at their original rate for at least twelve months, even if we adjust public pricing.
Material pricing changes will be announced at least 30 days in advance by email to billing contacts.